Gold’s Mowing – Terms & Conditions of Service

(Last updated: April 2026)

1. General

By engaging Gold’s Mowing (“we”, “us”, “our”), you (“the Client”) agree to these Terms and Conditions. These terms apply to all mowing and property maintenance services unless otherwise agreed in writing.

Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies available under the Australian Consumer Law (ACL).

2. Services

We provide lawn mowing and general property maintenance services for residential, acreage, and commercial properties. Any additional services must be agreed to prior to commencement.

3. Quotes & Pricing

Quotes are based on information provided at the time and visible site conditions.

Prices may vary if conditions differ materially from what was quoted (e.g. excessive growth, debris, restricted access, or undisclosed hazards).

Any change to the scope or price will be discussed and agreed upon before work proceeds where reasonably possible.

Prices are GST‑inclusive unless expressly stated otherwise in writing.

4. Scheduling & Access

Service dates may change due to weather, safety concerns, or operational requirements.

The Client must ensure clear and safe access on the agreed service day, including:

Gates unlocked

Pets restrained

Items removed from mowing areas that may pose a risk to people, property, or equipment

If we are unable to access the property despite reasonable notice, a missed‑visit or call‑out fee of up to 100% of the service cost may apply.

5. Payment Terms

Payment is due upon completion of service unless prior arrangements are made.

Invoices unpaid after 7 days may incur a late fee of $20 or 2% per month, whichever is greater, to cover administrative costs.

We reserve the right to suspend services where accounts remain overdue.

Upfront payment may be required for new or one‑off clients.

Deposits may be required for materials prior to purchase. Once materials are purchased, deposits are non‑refundable.

Ownership of supplied materials remains with Gold’s Mowing until payment is made in full.

6. Cancellations & Rescheduling

At least 24 hours’ notice is required to cancel or reschedule a booking.

Cancellations with less than 24 hours’ notice may incur a cancellation fee.

Cancellation requests must be received by phone, text, or email. If no response is received within one business day, the Client should follow up to confirm.

Weather‑related cancellations will be rescheduled at the next mutually suitable opportunity.

7. Safety, Hazards & Liability

We take reasonable care to perform all services safely and professionally.

The Client is responsible for notifying us of any known or concealed hazards prior to work commencing, including but not limited to:

Sprinklers

Pipes

Electrical cables

Loose materials or objects

We are not responsible for damage caused by undisclosed or concealed hazards that are not reasonably visible during a standard pre‑service inspection.

Sprinkler Systems: Sprinklers should be installed below mowing height and clear of cutting paths.

Damage caused by improperly installed, protruding, or undisclosed sprinkler systems is the Client’s responsibility.

Any damage caused by operator negligence will be assessed on a case‑by‑case basis.

Damage Reporting: Damage believed to have been caused by our service must be reported within 48 hours of service, unless it could not reasonably have been discovered earlier.

We will inspect reported damage promptly and work towards a fair resolution.

Claims or reports of damage after services have been terminated by the client will not be accepted or investigated.

8. Weather & Site Conditions

We reserve the right to cancel, postpone, or suspend work due to weather conditions, safety risks, fire bans, access issues, or other circumstances beyond our control. Services will resume when conditions permit safe and effective operation.

9. Satisfaction & Complaints

If you are not satisfied with our service, please contact us within 24 hours of service so we can address the issue promptly. Complaints must be raised in writing.

10. Termination of Service

Either party may terminate ongoing services with written notice. Termination does not waive the obligation to pay any outstanding invoices.

11. Privacy

Client information is collected and stored solely for the purpose of service delivery and communication. We do not sell or share personal information.

12. Overdue Payments & Recovery Costs

If payment remains outstanding beyond agreed terms, we may take reasonable steps to recover the debt. Any reasonable recovery costs incurred, including debt collection, court filing costs or legal fees, may be added to the outstanding balance where permitted by law.

13. Limitation of Liability

To the extent permitted by law, our total liability for any claim relating to the services provided is limited to the value of the services supplied. This clause does not exclude rights under the Australian Consumer Law.

14. Photographic Records

We may take photographs of the property before or after service for documentation, quality control, or dispute resolution. Photographs will not be used for marketing without the Client’s consent and will be stored securely.