1. General

By engaging Gold’s Mowing (“we”, “us”, “our”), you (“the client”) agree to the following terms and conditions. These terms apply to all mowing and property maintenance services unless otherwise stated in writing.

2. Services

We provide ride-on mowing and lawn maintenance services for residential, acreage, and commercial properties. Additional services may be offered by prior agreement.

3. Quotes & Pricing

All quotes are provided based on the information available at the time.

Prices may change if conditions differ from what was quoted (e.g. overgrown lawns, obstacles, debris).

Any changes to quoted work will be discussed and agreed before proceeding.

Prices include GST unless stated otherwise.

4. Scheduling & Access

We aim to maintain regular service intervals, but weather and operational factors may cause delays.

Clients must ensure access to the property on the agreed service day (gates unlocked, pets secured, etc.).

If we cannot access the property, a call-out or missed-visit fee may apply in rare circumstances where extra notice has been given or after multiple attempts to access a property have failed due to external factors.

5. Payment Terms

Payment is due upon completion of the service unless prior arrangements are made.

Invoices not paid within 7 days may incur late fees or suspension of service.

We reserve the right to request upfront payment for one-off or new clients.

A deposit may be required to cover material costs before purchase.

Due to the nature of certain materials, deposits are non-refundable once materials have been purchased, even if the client cancels the job with more than 24 hours’ notice.

6. Cancellations & Rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule a booking.

Short-notice cancellations (less than 24 hours) may attract a cancellation fee.

All cancellations or reschedule requests must be acknowledged by us via call, text, or email to be considered confirmed.

If you do not receive a reply confirming your request, it may mean we did not receive it or need to discuss a suitable alternative date or time.

If weather prevents safe operation, we will reschedule at the earliest opportunity.

7. Safety & Liability

We take care to perform all work safely and professionally.

We are not liable for damage caused by hidden obstacles (e.g. rocks, pipes, hoses, dog toys, irrigation heads, water mains) left in the mowing area and unreported by the client.

Inspections are carried out before each job. In the event mowing or slashing is required for over grown areas, the client is responsible for ensuring hazards are reported to us before work starts.

Sprinkler Systems: Any damage to sprinkler components caused during mowing will be repaired or replaced at the client’s expense. Properly installed sprinklers should be positioned below mowing height and clear of the mower’s cutting path.

Damage Reporting: Any property damage believed to have been caused by our work must be reported to us as soon as possible after the service. We will return to inspect and assess the situation promptly.

Claims or reports of damage made after services have been terminated by the client will not be accepted or investigated.

8. Weather Conditions

We reserve the right to cancel, postpone, or suspend work in the event of rain, storm activity, or when temperatures reach 37°C or above.

Work may also be paused or stopped during mowing if conditions are deemed hazardous to the operator, equipment, or property.

We will make all reasonable efforts to reschedule the service at the next available and suitable time, once conditions permit safe and effective operation.

These measures are in place to ensure safety and maintain the quality of service.

9. Satisfaction & Disputes

If you are not satisfied with the service, please contact us within 24 hours so we can assess and resolve the issue promptly.

Any disputes must be raised in writing.

10. Termination of Service

Either party may terminate ongoing services with written notice. Any outstanding invoices must be paid before termination takes effect.

11. Privacy

We collect and store client contact information solely for the purpose of providing services and communication. We do not share or sell personal information.