1. General

By engaging Jim’s Mowing Kalamunda (East) (“we”, “us”, “our”), you (“the client”) agree to the following terms and conditions. These terms apply to all mowing and property maintenance services unless otherwise stated in writing.

2. Services

We provide ride-on mowing and lawn maintenance services for residential, acreage, and commercial properties. Additional services may be offered by prior agreement.

3. Quotes & Pricing

All quotes are provided based on the information available at the time.

Prices may change if conditions differ from what was quoted (e.g. overgrown lawns, obstacles, debris).

Any changes to quoted work will be discussed and agreed upon before proceeding.

Prices include GST unless stated otherwise.

4. Scheduling & Access

We aim to maintain regular service intervals, but weather and operational factors may cause delays.

Clients must ensure access to the property on the agreed service day (gates unlocked, pets secured, property cleared of debris that could cause harm to staff and equipment, etc.).

If we cannot access the property, a call-out or missed-visit fee may apply in rare circumstances where extra notice has been given or after multiple attempts to access a property have failed due to external factors.

5. Payment Terms

Payment is due upon completion of the service unless prior arrangements are made.

Invoices not paid within 7 days may incur late fees or suspension of service at the franchisee’s discretion. Late fees are charged at a rate of $20 or 5% of the total outstanding amount per week until payment is made in full.

We reserve the right to request upfront payment for one-off or new clients.

A deposit may be required to cover material costs before purchase. Ownership of any materials supplied remains with Jim’s Mowing Kalamunda (East) until full payment has been received.

Due to the nature of certain materials, deposits are non-refundable once materials have been purchased, even if the client cancels the job with more than 24 hours’ notice.

We reserve the right to suspend ongoing services until outstanding balances are paid in full.

6. Cancellations & Rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule a booking.

Short-notice cancellations (less than 24 hours) may attract a cancellation fee.

All cancellations or reschedule requests must be acknowledged by us via call, text, or email to be considered confirmed.

If you do not receive a reply confirming your request, it may mean we did not receive it or need to discuss a suitable alternative date or time.

If weather prevents safe operation, we will reschedule at the earliest opportunity.

7. Safety & Liability

We take care to perform all work safely and professionally.

We are not liable for damage caused by hidden obstacles (e.g. rocks, pipes, hoses, dog toys, irrigation heads, water mains) left in the mowing area and unreported by the client. The Client indemnifies us against any claims, losses, or damages arising from hazards not disclosed prior to work commencing.

Inspections are carried out before each job. In the event mowing or slashing is required for over grown areas, the client is responsible for ensuring hazards are reported to us before work starts.

Sprinkler Systems: Any damage to sprinkler components caused during mowing will be repaired or replaced at the client’s expense. Properly installed sprinklers should be positioned below mowing height and clear of the mower’s cutting path.

Damage Reporting: Any property damage believed to have been caused by our work must be reported to us as soon as possible after the service. We will return to inspect and assess the situation promptly.

Claims or reports of damage made after services have been terminated by the client will not be accepted or investigated.

8. Weather Conditions

We reserve the right to cancel, postpone, or suspend work in the event of rain, storm activity, or when temperatures reach 37°C or above.

Work may also be paused or stopped during mowing if conditions are deemed hazardous to the operator, equipment, or property.

We will make all reasonable efforts to reschedule the service at the next available and suitable time, once conditions permit safe and effective operation.

These measures are in place to ensure safety and maintain the quality of service.

9. Satisfaction & Disputes

If you are not satisfied with the service, please contact us within 24 hours so we can assess and resolve the issue promptly.

Any disputes must be raised in writing.

10. Termination of Service

Either party may terminate ongoing services with written notice. Any outstanding invoices must be paid before termination takes effect.

11. Privacy

We collect and store client contact information solely for the purpose of providing services and communication. We do not share or sell personal information.

12. Overdue Payments and Recovery Costs

If an invoice remains unpaid beyond the agreed payment terms, the Client agrees that the Service Provider may take steps to recover the outstanding amount.

All reasonable costs incurred in recovering overdue amounts, including but not limited to debt collection agency fees, legal fees, court filing costs, and administrative expenses, will be added to the outstanding balance and are payable by the Client.

The Client acknowledges that these additional costs are a genuine recovery of expenses incurred as a result of non-payment.

13. Limitation of Liability

Our total liability for any claim relating to services provided is limited to the value of the services supplied.

14. Photographic Evidence Clause

We may take photographs of the property for documentation, quality control, or dispute resolution purposes.